Frequently Asked Questions

Our process includes requirements analysis, planning, design, development, testing, deployment, and post-launch support.

Timelines vary by scope: Corporate websites (10-15 working days), Web or Mobile apps (1–3 months), and enterprise systems based on assessment. Please note that timeline depends on the submission of all the requirements by the client.

Yes. Timelines depend on timely submission of materials, content, and approvals from the client.

Delays may occur due to client feedback delays, scope changes, or external factors. The company is not liable for delays beyond its control.

Pricing is based on scope, features, complexity, and timeline. We offer fixed-price packages, milestone-based billing, and custom quotations.

Pricing and payment schedules are defined in the contract and exclude third-party costs unless stated otherwise.

Additional costs may apply for hosting, domain registration, paid APIs, licenses, or third-party tools.

No. Hosting, domain registration, and third-party subscriptions are excluded unless explicitly stated.

Quoted rates are valid for thirty (30) days from receipt.

Payments may be made via Cash or Bank Transfer (BDO, BPI, GCash). PayPal is accepted for international clients.

Yes. A 50% downpayment is required upon signing the contract.

No. The downpayment is non-refundable.

The remaining 50% is due within seven (7) days after final delivery unless otherwise agreed.

No. International transaction fees are shouldered by the client.

Services may be suspended until outstanding balances are settled.

Yes. A 3% simple monthly interest applies after a 7-day grace period.

Yes. We provide maintenance, security monitoring, updates, bug fixes, and performance optimization through support plans.

Post-launch support is not included unless covered under a separate agreement.

Maintenance and support fees are billed every first Friday of the month.

Additional revisions after turnover are subject to additional charges.

Upon full payment, ownership transfers to the client unless otherwise specified.

Ownership transfers upon full payment, while the company may reuse non-confidential components.

Completed projects may be featured unless confidentiality is requested in writing.

Yes. Confidentiality must be requested and agreed upon in writing.

Only services defined in the approved proposal or SOW are included.

All change requests must be reviewed, documented, and approved in writing.

Additional work is subject to separate costing and approval.

Deliverables will conform to agreed specifications at delivery. No other warranties apply unless stated.

Liability is limited to the total fees paid under the agreement.

Both parties must protect non-public and proprietary information.

Termination terms are governed by the contract or SOW.

Disputes follow the governing law and resolution provisions in the agreement.

Payments are non-refundable unless stated otherwise in writing.

Acceptance occurs upon meeting specifications, client approval, or use.

Only written and authorized agreements are binding.

No. Business outcomes and performance are not guaranteed.

Submit an inquiry or contact our team directly to schedule a consultation.

Yes. We provide technical documentation and basic user training.

Yes, on a selective basis for partnerships, community initiatives, or portfolio development.